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Tag Archives: Formal complaints procedure
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What to do if you have a complaint
In general you should try to get information directly from the organisation you have the complaint against as most large organisations will have standard complaints procedures. Local authorities, care homes and care services and the NHS all have complaints procedures. … Continue reading
Making a complaint
View Text Alternative Speak directly. Try to resolve the issue quickly by speaking directly to the person involved. If you feel you cannot speak directly to this person ask to see their line manager or the person in charge. Be … Continue reading